Support

Get help with Spott

Spott recommends places in New Orleans we've vetted and stand behind. No business pays to be listed, and no business pays to rank higher.

If something's broken, wrong, or confusing, tell us - we read every message.

Email: support@spottguide.com
We reply within 2 business days.

Common questions

Do I need an account? No. Spott works without one. We don't ask for your name, email, or phone number.

Why does Spott want my location? To show how far places are from you and to answer "what's near me." You can decline - the app still works, you just won't see distances. Spott never tracks you in the background, and your location isn't stored. You can change this any time in your device settings.

Where does Spott work? New Orleans. More cities are coming.

How does Spott choose places? A person goes, or knows the place, and decides whether it's worth your time. Every place has to clear our bar before it's in the app. No business pays to be listed, and no business pays for placement - ever.

What is Ask Spott? Ask for a recommendation in plain words - "where should we eat tonight near the French Quarter?" - and get a few picks with an honest reason each one fits.

It uses AI, and it's built so its reasons come from real information we hold about a place rather than being made up. But AI can still get things wrong. Please double-check anything that matters - especially hours, prices, and dietary or accessibility needs - directly with the business.

Ask Spott takes a while. Is it broken? No. It reads through our whole vetted New Orleans list before answering, which usually takes around 20 seconds. You'll see it working, and you can cancel any time.

Why did Ask Spott say it couldn't help? Because it wouldn't have been honest to answer. If nothing in our vetted list genuinely matches what you asked, Spott says so rather than pushing you somewhere that doesn't fit.

The hours or details for a place are wrong. Please tell us - support@spottguide.com. Include the place name and what's wrong. Information comes from a mix of our own work and third-party sources, and it does go stale. Always confirm with the business before you rely on it.

Something's missing - a place should be in Spott. We'd like to hear it. Email support@spottguide.com and tell us why it's worth including.

The app crashed, or something's broken. Email support@spottguide.com with your device (for example, iPhone 15, iOS 18), what you were doing, and what happened. Screenshots help a lot.

What data does Spott collect? As little as we can. No account, no ads, no cross-app tracking, your location isn't stored, and your saved places stay on your device. The full detail is in our Privacy Policy.

How do I delete my data? There's no account, so there's usually nothing tied to you personally. Your saved places live on your device - deleting the app removes them. To ask what we hold or request deletion, email support@spottguide.com.

Emergencies

Spott is not for emergencies. If you have an emergency, call 911 or your local emergency number.

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